Terms of Service

Last Updated: March 18, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Thrmal Group LLC ("Thrmal," "we," "us," or "our"), governing your access to and use of the Thrmal.ai educational platform, including all courses, content, tools, and related services (collectively, the "Service"). By creating an account or accessing the Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not access or use the Service.

1. Eligibility

You must be at least 13 years of age to use the Service. If you are under 18, you represent that you have obtained parental or guardian consent. By accessing the Service, you represent and warrant that you meet these eligibility requirements. We reserve the right to terminate accounts of users who do not meet eligibility criteria.

2. Account Creation and Security

To access most features of the Service, you must create an account by providing your name, a valid email address, and a password. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to immediately notify Thrmal at support@thrmal.co of any unauthorized use of your account or any other security breach. Thrmal will not be liable for any loss or damage arising from your failure to comply with this obligation. You may not transfer your account to any other person or entity.

3. License to Use the Service

Subject to your compliance with these Terms, Thrmal grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your personal, non-commercial educational purposes. You may not sublicense, sell, resell, transfer, assign, or otherwise exploit the Service or any content therein for any commercial purpose without express written consent from Thrmal.

4. Course Access and Content

Thrmal.ai offers tiered access to educational content. Free accounts may access certain modules and course previews. Paid tiers (including Level 3 and Level 4 subscriptions) provide access to additional content as described on the pricing page. Access to paid content requires a valid payment method and subscription in good standing. Thrmal reserves the right to modify, discontinue, or limit access to any course content at any time with reasonable notice where practicable. Course availability dates (including Level 3 — May 1, 2026 and Level 4 — June 1, 2026) are target dates and subject to change.

5. Acceptable Use

You agree that you will not, under any circumstances:

• Copy, reproduce, distribute, republish, download, display, post, transmit, or sell any portion of our course content, curriculum materials, video content, or written materials without express written authorization;
• Use the Service for any unlawful purpose or in any way that violates applicable local, state, national, or international law or regulation;
• Attempt to gain unauthorized access to any part of the Service, its related systems, or networks;
• Use automated tools, bots, scrapers, or similar means to access or index the Service;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein;
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Service.

6. Intellectual Property

All content on the Thrmal.ai platform — including but not limited to course materials, curriculum text, case studies, module structures, assessments, software, graphics, logos, trademarks, and the "Liftline by Thrmal" brand — is the exclusive intellectual property of Thrmal Group LLC and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. Nothing in these Terms grants you any right, title, or interest in any Thrmal intellectual property except as expressly stated herein. You retain ownership of any original work you create during coursework exercises; however, you grant Thrmal a non-exclusive, royalty-free license to use anonymized examples of such work for educational improvement purposes.

7. User-Generated Content

If the Service allows you to submit, post, or share content (including forum posts, questions, or project submissions), you grant Thrmal a worldwide, non-exclusive, royalty-free license to use, display, and distribute such content in connection with the operation of the Service. You represent and warrant that you own or have the necessary rights to grant this license. You are solely responsible for any content you submit.

8. Payment and Refunds

Certain features of the Service require payment. All prices are listed in United States Dollars (USD) and are subject to change with notice. Payment is due at the time of purchase or subscription renewal. Refunds may be requested within 7 days of purchase for annual subscriptions if you have not accessed more than 20% of the paid content. Monthly subscriptions are non-refundable once the billing period has begun. To request a refund, contact billing@thrmal.co. Thrmal reserves the right to deny refund requests that appear to be fraudulent or abusive.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THRMAL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. EDUCATIONAL CONTENT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL ADVICE IN ANY FIELD.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THRMAL GROUP LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THRMAL'S TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO THRMAL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

11. Indemnification

You agree to defend, indemnify, and hold harmless Thrmal Group LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

12. Termination

Thrmal reserves the right to suspend or terminate your account and access to the Service, at its sole discretion, immediately and without prior notice or liability, for any reason, including but not limited to your breach of these Terms. Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States of America, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall first be subject to good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in Cook County, Illinois. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to Terms

Thrmal reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and, where appropriate, sending an email notification. Your continued use of the Service after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

15. Contact Information

For questions regarding these Terms, contact us at: legal@thrmal.co · Thrmal Group LLC · United States

Privacy Policy

Last Updated: March 18, 2026

Thrmal Group LLC ("Thrmal," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using Thrmal.ai, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide directly:

• Account information: Name, email address, and password when you register;
• Profile information: Any additional details you choose to add to your profile;
• Payment information: Billing details processed securely through our payment provider (we do not store full payment card numbers);
• Communications: Emails, support requests, and other messages you send us.

Information collected automatically:

• Usage data: Course progress, module completion status, quiz scores, and learning activity timestamps;
• Device and technical data: IP address, browser type, operating system, device identifiers, and referring URLs;
• Cookies and similar technologies: Session cookies required for authentication and essential platform functionality. We do not use advertising or tracking cookies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Thrmal.ai educational platform;
• Create and manage your account and sync your learning progress across devices;
• Process payments and send billing-related communications;
• Send you course updates, new module announcements, and service-related notifications (you may opt out of marketing emails at any time);
• Respond to your questions and provide customer support;
• Monitor and analyze usage patterns to improve course content and platform performance;
• Enforce our Terms of Service and protect the security of the Service;
• Comply with applicable legal obligations.

3. Data Storage and Security

Your data is stored using Supabase, a GDPR-compliant infrastructure provider with servers located in the European Union. We implement industry-standard security measures including encrypted data transmission (TLS/SSL), encrypted password storage (bcrypt hashing), access controls, and regular security reviews. While we take reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to any third party. We may share your information only in the following limited circumstances:

• Service providers: With trusted third-party vendors who assist us in operating the platform (e.g., payment processors, email delivery services), subject to strict confidentiality obligations;
• Legal requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety or that of our users;
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case we will notify you and ensure that your data remains subject to this Privacy Policy.

5. Cookies

We use only essential, functional cookies necessary to operate the platform — specifically for user authentication and session management. We do not use advertising cookies, third-party tracking pixels, or behavioral profiling cookies. You may configure your browser to refuse cookies, but this may affect your ability to use certain features of the Service.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you;
• Correction: Request that we correct inaccurate or incomplete data;
• Deletion: Request that we delete your account and associated personal data;
• Portability: Request that we provide your data in a portable format;
• Opt-out: Unsubscribe from marketing emails at any time using the link in any email or by contacting us directly;
• Restriction: Request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, contact us at privacy@thrmal.co. We will respond within 30 days of receiving your request. If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.

7. Data Retention

We retain your account information and learning progress data for as long as your account remains active or as necessary to provide the Service. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal or regulatory compliance purposes.

8. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us at privacy@thrmal.co.

9. International Users

The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States or the European Union (where our database infrastructure is hosted). By using the Service, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than those in your country.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by email. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

For any privacy-related questions, requests, or concerns, please contact:
Privacy Officer · Thrmal Group LLC
Email: privacy@thrmal.co
You may also view the full Terms of Service and Privacy Policy at any time at thrmal.ai/legal.